Refund policy

Returns & Refunds

7-day return window
You may request a return within 7 days after your order is delivered.

Seller-paid return shipping
Moemoe city covers the return shipping cost. Please contact us for return instructions and shipping arrangements before sending an item back.

How to request a return
Use the Contact Us page on our website. Include your order number and the item you wish to return. For a damaged, incorrect or defective item, please describe the issue and provide photos if available.

Return and refund assistance
We will guide you through the return and refund process when you contact us.